Passport Photo Online, a photo app to create your passport or visa photo online, has just released its report that uncovers the biggest annoyances or pet peeves for guests staying at hotels, including excessive parking fees and odd smells in their rooms. 

More than 1,000 travelers were surveyed, and 59% claim they won’t ever check into a hotel where they encountered one or more of their pet peeves. The top three hotel grievances for 2022 are poor room cleanliness (48.85%), bad smell (48.65%), and fellow guest that don’t follow COVID-19 safety measures (48.29%). We’re not sure which hotels still have stringent COVID-19 guidelines for guests, especially in the U.S., so the latter survey result has us a bit confused. 

Hotel Pet Peeves - Key Findings (Photo Credit: Passport Photo Online)
Hotel Pet Peeves – Key Findings (Photo Credit: Passport Photo Online)

The Top 10 Worst Hotel AnnoyancesWhat Gets on Guests’ Nerves the Most?

1. Poor room cleanliness

2. Bad room smell

3. Guests that don’t follow COVID-19 safety measures

4. One-ply toilet paper

5. Unexpected fees

6. Hotel room key cards that don’t always work

7. Clogged shower, sink, or toilet

8. Slow internet / Paid Wi-Fi

9. Hard-to-reach or insufficient electrical outlets

10. Uncomfortable pillow, bed, or blanket 

Consequences of Customer Dissatisfaction (Courtesy of Passport Photo Online)
Consequences of Customer Dissatisfaction (Courtesy of Passport Photo Online)

Other survey highlights include: 
  • 53% of guests leave a bad review about the place where they experienced one of several of their big annoyances. 
  • Nearly half of Americans (46%) mention their gripes with the hotel in an online review upon checkout, 37% notify the staff about the issue, and only 9% do nothing. 

As we mentioned before, 1,005 US people were surveyed via an online polling tool in August 2022. The respondents were 65.1% male and 34.9% female. 12.3% of respondents were 25 or younger, 52.7% were aged 26–38, 28.3% were aged 39–54, and 6.7% were 55 or older.

Interested in learning more details? Click here to see the full rundown of the hotel pet peeves survey.